How can we help?

Account access

Use the app’s sign-in, email verification, or password recovery options. For unresolved access issues, email support from your account email. Never send your password or verification code.

Host listings

Check your address, map pin, vehicle capacity, photos, rates, availability, and booking preference before publishing. Complete Stripe Connect setup in the app. Keep access and amenity information accurate.

Bookings

Check your reservation status and booked times in the app. Approval-required requests are not confirmed until approved and payment is captured. Include your booking identifier when reporting missing reservations, access problems, or incorrect status.

Payments

Stripe processes checkout payments. Include your booking identifier, amount, date, and a description of the issue. Do not email full card details. A pending bank authorization is different from a completed charge.

Host payouts

Check Stripe Connect onboarding and the Stripe dashboard available through the app. Payout eligibility and bank timing depend on Stripe and your bank. A booking allocation does not mean funds have already reached your bank.

Cancellations and refunds

Email support promptly with the booking identifier, dates, reason, and payment status. There is no general self-service cancellation or refund workflow. Declined or expired approval requests attempt to release an uncaptured hold; your bank controls release timing.

Technical issues

Include your device model, operating system, app version, steps to reproduce the problem, and a screenshot with sensitive details removed. Check device settings for location, camera, photo, and notification permissions.

Privacy and account deletion

To request complete account or personal data deletion, email support from the email address associated with your account. Use the subject “Account deletion.” Include your username and identify whether you use a host profile, parker profile, or both. Do not include passwords or card details.

In the host profile, choose “Delete my account,” type DELETE, and confirm. The current app checks unresolved host bookings, hides host listings, and clears the local profile session. An external deletion request is sent only if that service is configured. This flow does not confirm erasure of your Clerk account, backend records, booking history, or Cloudinary images. No equivalent complete deletion flow is established for parker or authenticated accounts.

If the app blocks the action because of host bookings, contact support to resolve them. Signing out, seeing the deletion confirmation screen, or uninstalling the app does not prove all stored data has been deleted. Ask support for confirmation of what was removed and what must be retained for financial or legal obligations.

Read the privacy and deletion policy